The Embassy of India in Addis Ababa

Last Updated on April 29, 2017

The Ministry of Civil Aviation of India has recently launched AIRSEWA – a new initiative to provide a one-stop solution for a hassle-free travel experience to all air travelers. All the stakeholders in the aviation sector, including airlines, airports, security, immigration, Directorate General of Civil Aviation, etc. have been brought together on a single platform so that any passenger can get his or her concern or grievance addressed in a time-bound manner. AIRSEWA will cover all issues on which a passenger can face any inconvenience, or requires information and guidance while planning for, during or on completion of the journey. More than 200 nodal officers have been identified and trained in the overall aviation ecosystem for quality disposal of grievances received on AIRSEWA. Information on seasonal flight schedules, airline-wise or airport-wise shall also be available on AIRSEWA. It also incorporates the additional functionality of providing real time status of flights and the various passenger services available at various airports, including ways to avail the same.

AIRSEWA can be accessed through it s mobile application on both Android and IOS platforms, and also through its web portal
www.airsewa.gov in the Ministry of Civil Aviation also welcomes feedback and suggestions for further improvement of the AIRSEWA.